Privacy Policy

African River Camps Privacy is important to us. We are committed to protecting the personal information you provide when you visit our website, contact us, or make an accommodation, camping, safari, or activity enquiry.

1. Information We Collect

When you contact African River Camps or submit a booking enquiry, we may collect information such as:

Your name
Email address
Telephone or WhatsApp number
Country of residence
Number of guests
Preferred camp or accommodation
Arrival and departure dates
Accommodation or camping requirements
Safari or activity interests
Messages and other information you voluntarily provide

We only request information that is reasonably necessary to respond to your enquiry or arrange your stay or activities.

2. How We Use Your Information

African River Camps may use your information to:

Respond to accommodation and camping enquiries
Confirm and manage reservations
Prepare quotations
Arrange safari activities, transfers, meals, or other requested services
Communicate with you before, during, and after your stay
Improve our website and guest services
Prevent spam, fraud, and misuse of our website
Meet applicable legal or regulatory requirements

We do not sell or rent your personal information to third parties.

3. WhatsApp, Telephone and Email

Our website may provide buttons or links that allow you to contact African River Camps through WhatsApp, telephone, or email.

When you choose to communicate through a third-party service such as WhatsApp, your use of that service is also subject to the privacy practices and terms of the relevant provider.

4. Booking and Contact Forms

When you submit an enquiry through our website, the information you enter may be stored or transmitted so that our team can respond to your request and manage your booking.

Please avoid submitting sensitive personal information unless it is necessary for your reservation or requested service.

5. Payments

If payment is required for a reservation, we may provide appropriate payment instructions or use a third-party payment provider.

We do not intentionally store full bank-card details on our website unless this is specifically required and handled through an appropriate secure payment service.

6. Cookies

Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use the site, improve performance, and remember certain visitor preferences.

Some third-party services used on our website may also place cookies.

You can control or delete cookies through your browser settings.

7. Website Analytics

We may use website analytics and performance tools to understand information such as which pages visitors view, how visitors find our website, and how the website performs.

This information helps us improve our website, accommodation information, and booking experience.

8. Third-Party Websites and Services

Our website may contain links to third-party websites and services, including social media platforms, maps, messaging services, booking services, or tourism-related websites.

African River Camps is not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

9. Sharing Your Information

We may share limited information with trusted service providers when necessary to fulfil your booking or requested service.

For example, this could include transport providers, guides, activity providers, accommodation partners, or other tourism service providers involved in your itinerary.

We only share information reasonably necessary to provide the requested service.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for bookings, customer service, accounting, legal obligations, and legitimate business records.

Information that is no longer required may be deleted or securely disposed of.

11. Protecting Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you and ask us to correct or delete information where appropriate.

You may contact us if you have questions or concerns about how your personal information is handled.

13. Children

Our accommodation and safari services may be used by families travelling with children. Information about children should be provided by a parent, guardian, or responsible adult where necessary for a reservation or activity.

We do not knowingly use children’s personal information for unrelated marketing purposes.

14. African River Camps Properties

This Privacy Policy applies to enquiries made through the African River Camps website concerning our properties and services, including:

Little Monkey Camp – Kibale Forest
Nguse River Camp – Bugoma area
Semliki Fishing River Camp – Semliki/Ntoroko

It may also apply to other accommodation, camping, safari, transport, and tourism services operated or arranged under African River Camps.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, technology, or legal requirements.

The latest version will be published on this page with the updated date.

16. Contact African River Camps

Learn more about our accommodation, camping and safari experiences on the African River Camps website. If you have questions about this Privacy Policy or how we handle your personal information, please contact:

African River Camps
Uganda
WhatsApp/Telephone: +256 776 862 153

You can also contact us through the contact form available on our website.